Refund policy

Return Policy:

  1. Timeframe: Return and exchange requests must be raised within 7 days of receiving the order. 

  2. Condition: Products must be in their original packaging with all original tags attached. Items without original tags will not be accepted.

  3. Usage: Items must be unused and unwashed due to hygiene considerations.

  4. Exceptions: Products purchased during sales are non-refundable, but can be exchanged or Store Credit can be issued.

  5. Refunds via Store Credit Only: For eligible returns, refunds will be processed only in the form of Store Credit.

  6. Store Credit Validity: The Store Credit issued will have lifelong validity from the date of issuance.

  7. Store Credit Usage: Store Credit cannot be encashed.

  8. Self-Shipping: If we do not have a pick-up service available at your location, you will need to self-ship the product.

  9. Non-Returnable Circumstances:

    • Customized items

    • Sale items

    • Shipping charges are non-refundable.

Exchange Policy:

  1. Timeframe: Exchange requests must be raised within 7 days of receiving the order. [Link to Request Form/Process Here].

  2. Exchange Limit: Once an order has been exchanged, further exchange requests for the same order will not be accepted. If you wish to return the exchanged item, only Store Credit will be issued.

  3. Payment for Exchange: Any difference in amount for a higher-value exchange item must be paid when creating the exchange request. 

  4. Exchange Delivery Address: Exchange/replacement items will be delivered to the same address as the original order.

  5. Product Exchange Options:

    • For exchanges of the same item in a different size, a replacement will be provided at no additional cost.

    • If exchanging for a higher-value item, you will need to pay the difference. If exchanging for a lower-value item, the difference will be refunded as Store Credit.

Refund Policy:

  1. Process: Refunds will be processed as Store Credit once the returned product is picked up and passes our quality check.

  2. Processing Time: The Store Credit will be issued within 2-3 working days after the quality check is complete.

  3. Sale Items: Products bought during sales are non-refundable, with the refund being provided only as Store Credit.

  4. Damaged or Defective Products: For damaged or defective products, Store Credit or a replacement will be issued after verification by our team. Concerns must be raised within 48 hours of receiving the order.

International Orders:

  • Currently, we do not offer a return or exchange policy for international customers. For any queries, please contact us at [Insert International Returns Email Address].

  • If you need to cancel an international order, please do so before it is shipped to receive a full refund to your original payment method. Once the order is shipped, it cannot be cancelled, and no refund will be provided.

  • If a defective international order is received, contact us immediately at [Insert International Returns Email Address] with your Order ID and a snapshot of the defect. We will provide either Store Credit or a refund to your original payment method for the defective product after investigation; no replacement will be sent.


To start a return, you can contact us at aalcultures@gmail.com. Please note that returns will need to be sent to the following address: Aal culture, Krishnamangalam, Anappadu, Machel, Malayinkil, 695571 Trivandrum Kerala, India

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at aalcultures@gmail.com and call us at 8590000533